30-Night Adjustment Guarantee

Eligible return requests must be made within 30 calendar days of the confirmed delivery date.

If your item is unused and in its original packaging, we'll provide a prepaid return shipping label at no cost to you. Once we receive and inspect the return, you'll receive a full refund to your original payment method within 10 business days.

If you've used the system and aren't satisfied, you may request a return within 30 calendar days of confirmed delivery. Once we receive the returned item, you will receive a full refund to your original payment method within 10 business days. Any free gifts included with your order are yours to keep. Please send us an email at hello@sanctuarysleepco.com with your order number and reason for return so that we may send you a return shipping label. Please allow us 24–48 hours during weekdays to fulfill this label request.

To be eligible for an unused item return, items must be accompanied by proof of purchase. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon delivery. If your item arrives defective or damaged, contact us within 48 hours and we'll resolve it immediately.

Email us at hello@sanctuarysleepco.com with your order number and reason for return. We'll respond within 1 business day with next steps.

For used items under the 30-Night Adjustment Guarantee, we may provide the option to donate your item to a local registered charity. This saves you the hassle of repackaging and helps someone in need. Simply send us a photo of your donation receipt, and we'll issue your full refund immediately.

Contact Danielle at:

Sanctuary Sleep Co.
6311 Wilora Lake Rd, Charlotte, NC 28212
Phone: 704-726-3230
Email: hello@sanctuarysleepco.com